Care + Materials
Each piece is made-to-order by hand in our Chicago studio, carefully finished and packaged. Our jewelry varies slightly in material, texture, and semi-precious stones.

Please keep in consideration to be gentle with your jewelry. Avoid wearing in moisture (i.e. bath, exercising, shower, swimming). Lotions, oils and perfumes may cause tarnish over time and patina to change. We recommend keeping your piece in a cool, dry area after wear and maintain shine with complimentary jewelry polishing cloth.  

Post-Sales Care
Complimentary care for pieces that have been purchased 15 days of receiving order. Please notify us by email: contact@sarahshikama.com

Please include in your email:

  • Photograph of damage
  • Date and place of purchase
  • Brief description of fault

Our studio will follow up with instructions. We will give an assessment of costs and methods of repair once your piece is received. In the event of a repair, the customer is responsible for shipping costs both ways. We cannot be responsible for goods that may be lost or damaged during return shipping. Please ensure all items are thoroughly packed to avoid damage during transit. Insurance on package is recommended.

Materials
For our collections, we use .925 sterling silver metal, 14k/18k silver vermeil plating, bronze metal as well as a variety of semi-precious stones. Due to nature of materials, slight variances may occur in casting and natural materials used. Please accept these variances as one-of-a-kind to our production methods.

If you still have questions, please email: contact@sarahshikama.com
All Care Policies are subject to change.