Care + Materials
Each piece is made-to-order by hand in our Chicago studio, carefully finished and packaged. Our jewelry varies slightly in material, texture, and semi-precious stones.
Please keep in consideration to be gentle with your jewelry. Avoid wearing in moisture (i.e. bath, exercising, shower, swimming). Lotions, oils and perfumes may cause tarnish over time and patina to change. We recommend keeping your piece in a cool, dry area after wear and maintain shine with complimentary jewelry polishing cloth.
We recommend not using polishing cloth for pieces that have vermeil plating, this may cause finish to wear off. Re-plating and polishing services are available.
Complimentary care for pieces that have been purchased 10 days of receiving order. Please notify us by email; firstname.lastname@example.org
Please include in your email:
- Photograph of damage
- Date and place of purchase
- Brief description of fault
Our studio will follow up with instructions. We will give an assessment of costs and methods of repair once your piece is received. In the event of a repair, the customer is responsible for shipping costs both ways. We cannot be responsible for goods that may be lost or damaged during return shipping. Please ensure all items are thoroughly packed to avoid damage during transit. Insurance on package is recommended.
For our collections, we use .925 sterling silver metal, 14k/18k gold and silver vermeil plating, bronze metal as well as a variety of semi-precious stones. Due to nature of materials, slight variances may occur in casting and natural materials used. Please accept these variances as one-of-a-kind to our production methods.
Questions? Email: email@example.com
All Care Policies are subject to change.